Customer care should be at the heart of your business if you want to build customer loyalty and bring in new business. Edwina Hughes explains. ...
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Eddy & Co Limited
3 Emily Davison Drive
Epsom
KT18 5Q
Email: Edwina Hughes
Eddy & Co Ltd help small businesses to develop and implement clear thinking and clear strategies. Professionally accredited, they have been providing experienced support and advice to SMEs from start-up to long term growth for nearly 20 years. Specific areas include marketing, strategic development, customer service, entrepreneurial development and business plans.
A maverick making a difference - Edwina founded Eddy & Co in 1990 based upon her fundamental belief that a successful enterprise and its personnel are not mutually exclusive. Edwina mixes her creative energy and vision with strategic focus to assist businesses to develop and prosper.
In combining her extensive corporate background (The Discovery Channel, BT, Grampian Television and Bechtel), professional training and hands-on marketing experience with SMEs, clients have a breadth of resource and knowledge upon which to draw. Edwina works with businesses as an adviser and coach both privately and via enterprise support organisations. Also, she has chaired loan and grant panels.
Edwina designs and delivers training programmes on presentation skills and marketing. Other training experience includes business counselling skills for advisers on professionally accredited courses.
Edwina’s passions include the Spanish language and culture which has led her to providing bespoke consultancy and training for Spanish speaking personnel and business owners. Others include Liverpool FC, films, theatre, salsa, T'ai Chi and body combat! However, her underlying heartbeat is her passion, vision and commitment to personal and professional development for herself, clients and colleagues. She is also a Fellow of the RSA which is a source of great inspiration.
Customer care should be at the heart of your business if you want to build customer loyalty and bring in new business. Edwina Hughes explains. ...
Every business has its best customers: the ones you want to keep. So how do you reward them? And should you give everyone the same VIP treatment? ...