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Why your best sales people could be your customers thanks to word of mouth. Shweta Jhajharia on how to turn loyal customers into a sales team.

Do you want to know more about your ecommerce competitors? Michelle Strassburg, co-founder of wood flooring specialist Wood and Beyond, gives tips.

Facebook has many features that can help small businesses to reach new audiences. Gemma Went has six top tips on getting the most out of Facebook.

Don't blow your advertising budget on an expensive radio advert which goes out at 3am. Save money by investing in low-cost advertising options.

Customer care should be at the heart of your business if you want to build customer loyalty and bring in new business. Edwina Hughes explains.

Body language expert Robert Phipps explains how understanding non-verbal communication can help small firms to increase their sales.

For anyone carrying out their own market research online there are a number of pitfalls to watch out for. This article offers some in-depth guidance.

What can PR do for your small business? How to use PR effectively, get positive media coverage and promote your business in the press.[